Moving house electricity and gas connection in Australia
A move is a connect or a transfer, not a same-day miracle. Read the NMI at the new address, compare plans while you are choosing anyway, and do not confuse dual fuel with one phone call.
Cooling-off, NMIs and the ombudsman
Switching, meters and bills
How switching actually works, how to read a bill and an NMI, what smart meters change, and what to do when a retailer gets the numbers wrong.
How to dispute an energy bill in Australia
Start with the retailer, keep supply on, and use estimated-read, meter-fault and backbilling rules before you go to EWON, EWOV, EWOQ, EWOSA, Tasmania's ombudsman or ACAT.
What is an NMI and a MIRN on Australian energy bills
Your NMI is a 10 or 11 digit ID for the electricity connection; a MIRN does the same job for gas. They are not meter serial numbers, and a wrong NMI can transfer the wrong house.
Off-peak and controlled load electricity explained
Controlled load is a separate, distributor-switched circuit for hot water or slab heating. It is not the same as time-of-use off-peak, and solar households should not keep it on habit.
Smart meters explained for Australian households
Smart meters record interval usage, send remote reads and unlock time-of-use and demand tariffs. Victoria finished its rollout years ago; the rest of the NEM is catching up.
How to read your electricity bill in Australia
A bill is a fact sheet for your household: NMI, usage versus supply, GST, estimated reads, solar credits and the figures you should paste into Energy Made Easy.
How to switch electricity retailers in Australia
Switching retailers is a billing change, not a blackout: the new company raises the transfer, your lights stay on, and you have 10 business days to cool off.
Frequently asked questions
Do I need to call my old electricity retailer to switch?
No. In competitive markets the new retailer raises the transfer. You still pay the old retailer up to the switch date, and you have 10 business days to cool off on most unsolicited contracts.