Independent Australian energy journalism · Est. comparison-era voice, rebuilt for long-form
If you qualify, claim it
State energy concessions, medical cooling rebates, retailer hardship programs and how to keep supply connected while a bill is in dispute.
Every authorised energy retailer must have a hardship policy. If you cannot pay an electricity or gas bill, there are payment plans, disconnection rules and free financial counsellors — including the National Debt Helpline on 1800 007 007 — before the lights are allowed to go off.
Energy concessions are a state and territory job, usually applied through your retailer if you hold a Pensioner Concession Card, Health Care Card or DVA card. Here is how the main schemes work, why medical cooling and life support are different, and where to check this year’s figures.
Eligibility is set by each state and territory, typically for Pensioner Concession Card, Health Care Card or DVA card holders. Apply through your retailer and keep the concession on the account name that matches the card.